Every Vane Kensington order is carefully inspected, elegantly packaged and prepared for delivery.
Order by 4pm Monday–Friday and we dispatch the same day. Orders placed after 4pm, at the weekend or on a bank holiday are dispatched the next working day.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Custom-made suits are individually manufactured using the measurements and specifications you provide, and require a separate production period before dispatch. The estimated production time for your suit is shown on the relevant product page and at checkout before you place your order. Production estimates are estimates rather than guarantees unless we expressly agree a guaranteed delivery date with you. Once production has begun, changes to your order may no longer be possible because the garment is being made specifically for you. Delivery time (see above) is additional to the production period.
We offer international delivery to selected destinations. International delivery times and charges are calculated at checkout. Customers are responsible for any applicable customs duties, taxes or import charges imposed by their country.
Please ensure your delivery address is correct before completing your purchase. Vane Kensington cannot be responsible for delays caused by incorrect or incomplete addresses.
Questions about this policy? Contact us or read our FAQ.
We are available 7 days a week to answer your questions.
Monday – Friday: 9am – 6pm
Saturday – Sunday: 10am – 4pm