Last updated: August 2026

1. Processing time

Orders are handcrafted to order or carefully picked from our London atelier and typically dispatch within 1–3 business days. During busy periods (such as the festive season), processing may take slightly longer — we'll always keep you updated.

2. Shipping rates and delivery times

• United Kingdom – Standard delivery 2–4 business days.
• Europe – 4–7 business days.
• Rest of world – 7–14 business days.

Exact rates are calculated at checkout based on your delivery address and order weight.

3. Free shipping

We offer free worldwide shipping on orders over £100.

4. Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your parcel's journey.

5. Customs and import duties

For orders shipped outside the United Kingdom, your parcel may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.

6. Delayed or lost parcels

If your order hasn't arrived within the expected timeframe, please contact us at vanekensington@gmail.com and we'll investigate with our courier on your behalf.

7. Incorrect address

Please double-check your delivery address at checkout. We're happy to help correct an address before an order ships, but we can't guarantee changes once a parcel is in transit.