Last updated: October 2026
1. Who we are
This website is operated by Vane Kensington Ltd (“we”, “us”, “our”), a maker of handmade ties, accessories and made-to-measure suits. Vane Kensington Ltd is a company registered in England and Wales under company number 17529634, with its registered office at East Park Road, Leicester LE5 5HL, United Kingdom. We are the data controller for the personal information described in this policy. If you have any questions, contact us at vanekensington@gmail.com.
2. Information we collect
-
Contact details – name, email address, phone number, billing and delivery address.
-
Order information – items purchased, order value, delivery method and order history. We do not store full payment card numbers; payments are processed securely by our payment providers.
-
Account information – if you create an account, your login details and saved addresses.
-
Browsing information – pages viewed, products added to your cart, and technical data such as IP address and browser type, collected via cookies.
-
Correspondence – anything you send us by email, contact form, or social media.
3. How we use your information
We use your information to process and deliver orders, provide customer support, send order and shipping updates, and, where you have opted in, send marketing communications about new collections and offers. We may also use browsing data to improve our website and prevent fraud.
4. Marketing
We only send marketing emails if you have opted in, or if you have purchased from us before and have not unsubscribed. You can opt out at any time using the unsubscribe link in any email or by contacting us directly.
5. Cookies
We use cookies to operate our store, remember your cart, and understand how our site is used. You can control cookies through your browser settings.
6. Sharing your information
We share information only where necessary: with our website and payments platform (Shopify), delivery couriers, and service providers who help us run our business. We do not sell your personal information.
7. How long we keep it
We keep order and payment records for as long as required by UK tax law, and other personal information only for as long as necessary for the purposes described above.
8. Your rights
Under UK data protection law you have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to withdraw consent to marketing at any time. To exercise these rights, email vanekensington@gmail.com.
9. Complaints
If you are unhappy with how we have handled your information, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).
10. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
