Last updated: August 2026

1. Our promise

We want you to be delighted with your Vane Kensington purchase. If something isn't right, we're happy to help with a return, exchange, or refund.

2. Returns window

You may return unworn, unwashed items in their original packaging within 30 days of delivery for a full refund or exchange. Items must have all tags attached and show no signs of wear.

3. How to start a return

Email vanekensington@gmail.com with your order number and the item(s) you'd like to return. We'll confirm the return address and next steps.

4. Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item arrived faulty or incorrect.

5. Exchanges

If you'd like a different size, colour, or style, let us know when you request your return and we'll arrange the exchange once your original item is received, subject to availability.

6. Faulty or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery with photos of the issue, and we'll arrange a free replacement or full refund, including return shipping.

7. Sale and limited edition items

Items marked as final sale are not eligible for return or exchange unless faulty. This will be stated clearly on the product page.

8. Gifts

If your item was a gift, we can offer store credit or an exchange once the return is received; the refund will go to the original purchaser's payment method.

9. Contact us

Questions about a return? Email vanekensington@gmail.com and we'll be glad to help.